4 Comments
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Ellen Mowinckel Daleng's avatar

Love this! You have managed to draw together and articulate what is always felt and sometimes recognized, but has so far lacked a clear model and language. This is a beautiful rendering of Truth for those with ears to hear and eyes to see. I will be sharing this a hook, hoping to catch some kindred spirits ready for increased Awareness. And I very much look forward to the next chapter! Much appreciated!

Simon Powers's avatar

Fantastic! Thank you for sharing. The more of us that can connect raises the probability of some magic happening and some real change.

brad smith's avatar

Simon - You've just summed up my lifes work as a globally recognized 'expert' in all things Customer and Employee Experience with this chapter. Over the past 10 years I've worked with over 55 clients and in every case, in every way - it's the field, the vibe, the frequency that hides all of the trapped value and potential of the organization (and individuals). You are my brother from another Mother - I can't wait to see your next chapter!

Simon Powers's avatar

What a lovely comment and response. Brothers indeed! Thank you